When one interviews potential wedding and event supply partners, checks out their credentials, referrals and work and finally “clicks” with them and is ready to hire them, there is one final gauntlet I suggest the interviewee complete. I suggest that you have a conversation about the event supplier’s belief structure in professional conduct the day of the wedding or event. This includes the individual you are hiring as well as their volunteers and staff. These particular items are rarely – if ever – included in service contracts and yet, they are paramount to being at the core center of the caliber of service you are contracting and should expect. Here are some items for discussion, followed by our own Code of Conduct to all Santa Barbara Wine Country Weddings & Events clientele:
- What will you and your staff be wearing the day of my event?
- How many breaks do you take and when?
- Where do you take your breaks and meals?
- What is your philosophy on vendors taking their meals – should they go before guests or after?
- Where do you or your staff smoke?
- What do you do if you see another event service provider dining or smoking in front of guests?
- How do you handle conflict with guests , should drama arise?
- Do you or your staff feel it is alright to partake in the bar or alcohol while working – or on breaks during your contracted time?
- How do you communicate with your fellow staff members during an event? (example: do you use two way radios, text, ear piece two way radios, etc.)