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On Infusing Disney’s 5 Key Service Standards for A Disney CEO’s Private Event and Why Courtesy Wasn’t Our Priority

The Walt Disney Company knows that its mission must be actively practiced by every cast member (employee) at every level.  To do this, every person on their team needs to know the priority of service standards so that they are equipped to make good decisions on their own every time.   The 5 Disney Key Service Standards are: Safety, Courtesy, Show, Efficiency, and as of 2021:  Inclusion.  It may surprise you to know that these are in a certain order intentionally, and like Disney, our number one goal was not courtesy when producing the wedding of the daughter of a Disney CEO (say what?).

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