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On Infusing Disney’s 5 Key Service Standards for A Disney CEO’s Private Event and Why Courtesy Wasn’t Our Priority
The Walt Disney Company knows that its mission must be actively practiced by every cast member (employee) at every level. To do this, every person on their team needs to know the priority of service standards so that they are equipped to make good decisions on their own every time. The 5 Disney Key Service Standards are: Safety, Courtesy, Show, Efficiency, and as of 2021: Inclusion. It may surprise you to know that these are in a certain order intentionally, and like Disney, our number one goal was not courtesy when producing the wedding of the daughter of a Disney CEO (say what?).
Dreams Do Come True: Recruited by The Walt Disney Company
Once upon a time she dared to dream. And she kept at it and kept at it. The work, my God the work. For years. Trying and stumbling. Learning. But never giving up. Grateful for [...]
Shattering The Cliques That Divide Us | 2022 Speaking Topic Collection
Turn industry cliques into collaborative and inclusive teams with “Shattering the Cliques That Divide Us”. One of our 2022 Speaking [...]
On Infusing Disney’s 5 Key Service Standards for A Disney CEO’s Private Event and Why Courtesy Wasn’t Our Priority
The Walt Disney Company knows that its mission must be actively practiced by every cast member [...]
Aubree & KC’s Elegant Fairytale Wedding Celebration at The Ritz Carlton Bacara
Aubree and KC have impeccable taste and style. But don’t let that fool you into thinking that they aren’t some [...]
Speaking Engagement for National Conference for ACCP
So thrilled to have been chosen among the industry’s best experts such as celebrity wedding planner Mindy Weiss, Michael Cerbelli, [...]
Infusing a Client’s Story Into Their Wedding Menu | 6 Inspired Prompts
Arguably the most compelling component of a wedding celebration is the dining experience offered to guests. Think about it: what [...]
All Hail The Professional Hair and Makeup Artist
Photos by Willa Kveta | Hair/Makeup by TEAM Hair & Makeup Brides (or grooms who wear makeup, we are all [...]
Top Reasons To Attend The Santa Barbara Wedding & Hospitality Industry Mastermind Summit 11.12.19
The first annual State of the Santa Barbara Wedding Industry Summit: Define. Design. Evolve. was founded in 2018 with the [...]
Rachael & Alec’s Alisal Guest Ranch Wedding Celebration
The historic Alisal Guest Ranch and Resort has been serving generations of families. What few don’t realize is that it’s [...]
Katharine & Alex’s Elegant San Francisco Wedding at The Historic Presidio
There is no doubt one of the best parts of being a wedding planner is that clients arrive strangers and [...]
Cocktails with Coordinators: “The Radical Wedding Planner”
Our Fireside Series continues with another “chat workshop”; but this is not your typical wedding business workshop. Edgy and sassy, [...]
Fireside Wine With a Wedding Planner Series
Site of the next Fireside Wine with a Wedding Planner: La Maison Part of the Fireside “Chat Workshop” Series, continuing [...]
Kate and Geoff: Illuminated Woodland Elegance at Casa Grande, Rancho Dos Pueblos
When I get to be involved from the beginning of the planning process, it’s my absolute favorite! After our initial [...]