Every event supplier working a wedding works incredibly hard, long hours. In fact, most of us have put in more than a full day’s worth of hard, physical (and mentally-challenging) work before the actual event event begins and guests arrive. Further, depending on the service you are providing, your “break” time may be at a different time than when it is suitable for the main vendor meal break. I respect everyone’s vibe and the right to a well-deserved break and nourishment to provide the energy to keep going and doing the stellar job that they need to do.
That said, a wedding is a production. It is about providing the client and their guests with the experience of a lifetime. In order to create this magic, no matter how casual the event, there are certain professional standards that any wedding and event professional “gets” as necessary to create that backdrop of magic for the event experience, and those include: professional attire (sorry, Birkenstocks may be comfortable for you, but don’t really set the tone even for the most “casual” of weddings, particularly when you are being paid to provide a service on one of the most important days of someone’s life); not smoking in front of guests; not taking personal calls in front of guests; not taking a break in guest view when possible; not drinking from the bar (or at all) – not even on a break; not eating your meal (or any food for that matter) in guest view when possible.
But the worst offender of all of these? The event partner who demands that their vendor meal be given at a distinct time completely at odds with the rest of the event and perhaps even before guests have eaten. And if it is a buffet, asking to go through the buffet line before it’s open to guests is the height of poor taste and lack of professionalism. If you don’t know these basics, you won’t be working with me. And if I’ve “inherited” your service from the client (that is, they chose to hire you and not through me), and you do this, I will make sure you are not referred again and will let others know of your unprofessionalism.Read More >>
When one interviews potential wedding and event supply partners, checks out their credentials, referrals and work and finally “clicks” with them and is ready to hire them, there is one final gauntlet I suggest the interviewee complete. I suggest that you have a conversation about the event supplier’s belief structure in professional conduct the day of the wedding or event. This includes the individual you are hiring as well as their volunteers and staff. These particular items are rarely – if ever – included in service contracts and yet, they are paramount to being at the core center of the caliber of service you are contracting and should expect. Here are some items for discussion, followed by our own Code of Conduct to all Santa Barbara Wine Country Weddings & Events clientele:
- What will you and your staff be wearing the day of my event?
- How many breaks do you take and when?
- Where do you take your breaks and meals?
- What is your philosophy on vendors taking their meals – should they go before guests or after?
- Where do you or your staff smoke?
- What do you do if you see another event service provider dining or smoking in front of guests?
- How do you handle conflict with guests , should drama arise?
- Do you or your staff feel it is alright to partake in the bar or alcohol while working – or on breaks during your contracted time?
- How do you communicate with your fellow staff members during an event? (example: do you use two way radios, text, ear piece two way radios, etc.)